Shipping policy
1. Delivery Cost:
We deliver free of charge across the UK
2. How long does it take to dispatch my order?
We aim to dispatch your order within 1-2 working days. Average dispatch time is normally 2-3 day. If you need something urgently, please send an email and we can dispatch same day.
3. How long does delivery take?
Once dispatched, it takes approximately 3-7 days for the item to arrive, and may take longer during busy/seasonal periods. 48-hour tracking service takes approximately 2-3 working days.
4. Tracking your parcel
A tracking number will be automatically sent by courier once the item has been dispatched.
If your tracking number hasn't updated within 5 working days, please contact us at eppleyhornsanvvj5170@gmail.com
5. Where do we deliver too?
We only deliver to the UK at the moment but we will think about international at some point in the future.
6. Lost parcels:
After 15 working days, if you still haven't received your order and if the tracking hasn't moved, please contact us and we will send a replacement asap.
If the item is lost due to an incorrect or incomplete address provided by the customer, a refund or replacement cannot be made unfortunately.
If items are returned by courier due to an incorrect or incomplete address provided by the customer, we will ask the customer to pay a re-delivery fee of £3.95 before we can send a replacement package.
Delivery Time
Shipping time: 3 days, marked delivery time: 3-7 days